Mcity888 Platform Terms and Conditions of Use

1Introduction & Acceptance of Terms

Welcome to mcity888. This platform is operated and owned by an associated company holding a valid international licence to operate online entertainment services. By registering an account, accessing, or using any part of the mcity888 platform, you agree to be bound by all Terms and Conditions set out in this document.

Please take the time to read this document thoroughly. If you do not agree with any part of these terms, you are not permitted to use our platform. Continued use of the mcity888 platform after any amendment to the terms is published will be deemed as your acceptance of the amended terms.

Mcity888 reserves the right to modify, add, or remove any part of these terms at any time without prior notice. However, we will endeavour to inform members via in-platform notification or registered email whenever significant changes occur.

2Member Eligibility

To register and use the mcity888 platform, you must meet the following eligibility requirements:

• Aged 18 years and above or have reached the legal age of adulthood under the laws of your jurisdiction, whichever is higher.
• Not be located in a country or territory where participation in online gaming is prohibited under local law.
• Not be on a self-exclusion list from any recognized gaming platform.
• Not hold more than one registered account at mcity888.
• Be an actual individual — not a company, organization, or any other entity acting on behalf of another party.

Mcity888 reserves the right to request proof of age at any time through the KYC (Know Your Customer) process. KYC verification can be completed directly on the platform by uploading a valid identification document. This process is typically completed within 24 business hours.

3Registration & Account Management

When registering a mcity888 account, you agree to provide true, accurate, and up-to-date information. The information you provide during registration forms the basis of your identity on this platform and is used for verification and payment processing purposes.

• Each individual is only permitted to have one account only. Holding multiple accounts may result in all accounts being suspended and balances forfeited.
• The full name registered on your account must match the name on your official identification document for withdrawals to be processed.
• You are solely responsible for maintaining the confidentiality of your account password.
• Mcity888 is not liable for any loss resulting from unauthorised use of your account by a third party.
• You must immediately notify our support team if you suspect your account has been compromised.

Accounts inactive for more than 12 consecutive months may be subject to an administrative fee or temporary suspension in accordance with the current policy. A notification will be sent to your registered email before any action is taken.

4Deposits & Payment Methods

Mcity888 supports a wide range of popular payment methods in Malaysia for members' convenience. All deposit transactions are processed in Malaysian Ringgit (MYR) and credited to your account promptly.

Supported deposit methods include:

• DuitNow – instant transfer via phone number or IC number
• FPX (Financial Process Exchange) – online bank transfer
• Touch 'n Go eWallet
• Boost eWallet
• GrabPay

Minimum and maximum deposit limits vary by payment method and account level. The latest limits can be viewed in the Deposit section of your account. All deposits are final and non-reversible once processed, except in cases of verified technical errors confirmed by our team.

Mcity888 only accepts deposits from accounts or payment methods registered in the same member's name. Third-party deposits are not accepted and will be returned after applicable processing fees are deducted.

5Withdrawal of Wins

Mcity888 is committed to processing winning withdrawals quickly and transparently. Here are the withdrawal terms and procedures you need to know:

• Your first withdrawal requires completion of the full KYC process. This is a standard security measure that protects your account.
• The bank account or digital wallet used for withdrawals must be registered under the same name as the mcity888 account.
• Minimum and maximum withdrawal limits are set according to the payment method and can be reviewed within your account.
• Withdrawal processing times are typically between 15 minutes and 24 hours, depending on the chosen method and time of request.
• Withdrawals requested on public holidays or outside bank operating hours may take slightly longer to process.

Mcity888 reserves the right to suspend or decline a withdrawal if there are signs of unusual activity, fraudulent attempts, or terms violations. In such cases, our support team will contact you for further verification.

6Bonuses, Promotions & Special Offers

Mcity888 offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions stated alongside each offer.

• The welcome bonus may only be claimed once by each new member.
• Bonuses cannot be directly converted to cash unless the wagering requirement has been met.
• Bonus abuse, including opening multiple accounts to claim bonuses repeatedly, is prohibited and will result in bonus cancellation and possible account suspension.
• Mcity888 reserves the right to modify, suspend, or cancel any promotion at any time.
• Any attempt to exploit bonus system vulnerabilities will be treated as fraud.

For more information on current offers, visit the Promotions ours. Specific terms for each promotion will be clearly stated on the relevant page.

7General Game Rules

All games offered at mcity888 use a Random Number Generator (RNG) system that has been verified and audited by an independent body. This ensures that every game outcome is completely random and cannot be influenced by any party.

• Game results recorded by the mcity888 server are final. In the event of a discrepancy between what is displayed on your device and the server record, the server record shall prevail.
• An internet disconnection during gameplay does not void the game result. The game will be settled based on server records.
• The use of automated software, bots, or any unauthorized methods to play is strictly prohibited.
• Any attempt to hack, sabotage, or disrupt the platform's functionality may result in legal action.

In the event of a technical disruption that materially affects a game outcome, mcity888 reserves the right to void the round in question and return the original bet to the member's account.

8Account Security & Privacy

Account security is a shared responsibility. mcity888 continuously invests in the latest security infrastructure, but you also play a vital role in keeping your own account safe.

• Use a strong, unique password for your mcity888 account — a combination of uppercase letters, lowercase letters, numbers, and symbols is recommended.
• Never share your password with anyone, including mcity888 support staff. Our staff will never ask for your password.
• Enable two-factor authentication (2FA) for an extra layer of protection.
• Log out of your account whenever you use a shared device.
• Only use a secure internet connection when accessing your account.

For full details on how we handle your personal data, please read Privacy Policy ours available on this website.

9Prohibited Conduct

To protect the well-being of all members and the integrity of the platform, the following conduct is strictly prohibited on mcity888:

• Fraud, document forgery, or providing false information during registration or KYC verification.
• Money laundering or using the platform for any illegal financial activity.
• Collusion between players to manipulate game outcomes, particularly in Live Casino games.
• Use of software or technical methods to gain an unfair advantage in games.
• Threatening, harassing, or abusive behaviour toward mcity888 staff or other members.
• Attempting to access unauthorized sections of the platform or exploiting system vulnerabilities.

10Limitation of Liability

Mcity888 is not liable for any loss or damage arising from:

• Internet service or infrastructure disruptions beyond our control.
• Failure of equipment or software on your own device.
• Third-party actions such as hacking or cyberattacks against which we have taken reasonable preventive measures.
• Losses resulting from valid, audited RNG outcomes.
• Payment processing delays caused by the bank or digital wallet provider.

Under no circumstances shall mcity888's maximum liability to any member exceed the net deposit amount made by that member in the 30 days preceding the claim.

Mcity888 does not guarantee that the platform will always be free from technical disruptions. However, we are committed to restoring any disruption as quickly as possible and will provide appropriate compensation to affected members where relevant.

11Terms & Conditions Amendments

Mcity888 reserves the right to review, amend, or update these Terms and Conditions at any time. All amendments take effect immediately upon publication on this website.

• For significant amendments, we will notify members via their registered email or in-platform notification at least 7 days before the changes take effect.
• Continued use of the platform after the effective date is considered your acceptance of the amended terms.
• If you do not agree with the amended terms, you have the right to close your account and withdraw your remaining balance before the effective date.

The date these terms were last updated is 1 January 2026. You are encouraged to review this page periodically to ensure you are always aware of the latest applicable terms.

12Contact Us

If you have any questions, concerns, or require further clarification regarding these Terms & Conditions, the mcity888 team is ready to assist you.

• Live Chat: Available 24/7 directly within the mcity888 platform
• Support Email: [email protected]
• Support Operating Hours: 24 hours a day, 7 days a week, all year round

For privacy and personal data concerns, you may refer to Privacy Policy ours. For information on responsible gaming practices, visit the Responsible Gaming ours.